Terms and Conditions

Our services are supplied to businesses. By accepting a proposal or instructing us to begin work, you confirm that you are acting wholly or mainly for purposes relating to your trade, business, craft or profession and not as a consumer.

2.1 These Terms and Conditions, together with the relevant proposal, quotation, project specification and any written variations agreed between us, form the agreement between you and us.

2.2 If there is any conflict between these Terms and Conditions and a proposal, the proposal will take priority in relation to the specific project.

2.3 A binding agreement is formed when you do any of the following:

• accept our proposal in writing;
• pay a deposit or make full payment;
• instruct us in writing to begin work; or
• provide materials or access for us to start the project after receiving the proposal.

2.4 The person accepting the proposal on your behalf confirms that they have authority to bind the business named in it.

3.1 We will provide the services described in the accepted proposal. Anything not expressly included is outside the agreed scope and may require a separate quotation.

3.2 Unless the proposal states otherwise, a standard website package includes up to the number of pages specified in the proposal, responsive design, enquiry functionality, essential technical and on-page search-engine foundations, testing and launch.

3.3 Any examples, concepts, mock-ups or estimated outcomes shown before or during the project are illustrative. The finished website may vary where reasonably necessary for usability, responsiveness, technical compatibility or performance.

3.4 We may use employees, contractors and specialist third-party providers to deliver parts of the services. We remain responsible for the services we have agreed to provide, subject to these terms.

4.1 You must provide complete and accurate information, content, photographs, logos, access credentials, approvals and feedback reasonably required to complete the project.

4.2 You are responsible for checking the accuracy and legality of all information published on your website, including prices, claims, contact details, policies, regulatory information and industry-specific wording.

4.3 You confirm that you own, or have permission to use, all text, photographs, videos, trademarks, logos and other materials you provide to us. You must not supply anything that infringes another person’s rights or is unlawful, misleading, defamatory or harmful.

4.4 You must keep copies of all original materials supplied to us and maintain secure records of important account credentials.

4.5 You must respond to reasonable requests for information, feedback or approval without undue delay. Delays by you may affect the delivery timetable and any agreed launch date.

5.1 Any delivery or launch date is an estimate unless we expressly agree in writing that it is fixed.

5.2 We are not responsible for delay caused by missing content, late feedback, changes to the scope, third-party services, access problems or circumstances outside our reasonable control.

5.3 If you do not provide required materials, feedback or approval for 30 days after we request them, we may pause the project and revise the timetable. If there is no meaningful response for 60 days, we may treat the project as inactive or terminate it under clause 17.

6.1 The project price and payment schedule are set out in the proposal.

6.2 Unless otherwise agreed, a 50% deposit is required to reserve the project slot and begin work. The remaining 50% is due when the website has been completed and approved, and before it is launched or transferred.

6.3 Where you choose to pay in full, the full project price is payable before work begins.

6.4 Payments must be made using the payment method stated in the proposal or invoice. You are responsible for ensuring that the payment details and billing information you provide are accurate.

6.5 You may not withhold an undisputed payment because of a separate dispute or claim.

6.6 If an amount is overdue, we may pause work, withhold launch, suspend support or hosting, and exercise any statutory right to claim interest and recovery costs on late commercial payments.

6.7 Any third-party costs, premium software, paid imagery, licences, advertising spend, domain fees or services not expressly included in the proposal will be charged separately with your approval.

7.1 A deposit reserves production time and allows us to begin planning and work. Once work has started, the deposit is not refundable except where we are in material breach of the agreement and fail to remedy that breach within a reasonable period after receiving written notice.

7.2 You may cancel a project by giving us written notice. You must pay for all work completed up to the cancellation date, together with any non-cancellable third-party costs we have reasonably incurred for the project.

7.3 If the value of work completed and costs incurred is less than the amount already paid, we will refund the difference. If it is greater, the outstanding amount will become immediately due.

7.4 If we cancel for reasons other than your breach, we will refund any amount paid for services we have not supplied.

8.1 We will provide the revisions expressly included in the proposal. Revision requests must relate to the agreed scope and be supplied clearly and together wherever reasonably possible.

8.2 New pages, substantial redesigns, new functionality, replacement content or repeated changes after approval may be treated as additional work. We will notify you before carrying out chargeable work.

8.3 Changes to the scope may affect the price and delivery timetable. Any material variation must be agreed in writing.

9.1 We will give you a reasonable opportunity to review the website before launch. You are responsible for checking the design, wording, links, contact details, forms and functionality.

9.2 Approval may be given by email, message or another written method. If you instruct us to launch the website, that instruction will also constitute approval.

9.3 Minor faults that do not materially prevent use of the website will not entitle you to withhold the entire final balance. We will correct verified faults within the agreed scope within a reasonable time.

9.4 We are not responsible for errors that you approved or failed to identify during the review where those errors were reasonably visible.

10.1 Where stated in the proposal, website hosting and reasonable support are included for the first 12 months from the launch date.

10.2 Included support covers reasonable assistance with the operation of the website, essential maintenance and minor content adjustments. It does not include new pages, redesigns, new functionality, extensive copywriting, marketing campaigns or work made necessary by changes outside our control unless agreed separately.

10.3 Before the initial 12-month period ends, we may offer continued hosting, maintenance or a care plan at the price and on the terms then available. We will tell you the renewal price before any renewal payment becomes due.

10.4 Unless the proposal states that renewal is automatic, continued hosting or support will not renew until you accept the renewal and pay the applicable fee.

10.5 If hosting is not renewed, we may remove the website from our hosting after giving reasonable notice. On request and subject to all outstanding payments being settled, we will provide reasonable assistance to transfer the website, although technical work or third-party charges may be payable.

10.6 We take reasonable steps to maintain availability and security but do not guarantee uninterrupted or error-free hosting. Maintenance, security incidents, provider outages and circumstances beyond our control may temporarily affect availability.

11.1 Domain names, email services, analytics, advertising platforms, plugins, software, payment services and other third-party products are governed by their providers’ own terms and policies.

11.2 Unless expressly included in the proposal, you are responsible for third-party accounts, fees, renewals and compliance requirements.

11.3 Where practicable, domains and key business accounts should be registered in your name or transferred to your control after full payment. If we manage an account for you, you must provide any information reasonably needed to maintain it.

11.4 We are not responsible for a third-party service changing, withdrawing, suspending or restricting its product, account or functionality, although we will offer reasonable assistance where covered by the agreed services.

12.1 You retain ownership of materials you provide to us.

12.2 We retain ownership of our pre-existing materials, methods, systems, templates, reusable components, know-how and development tools. We grant you a perpetual, non-exclusive licence to use any such materials incorporated into the completed website as part of that website, subject to full payment.

12.3 Once all project fees have been paid, we assign to you the intellectual property rights we own in the final bespoke website design and content created specifically for your project, excluding the materials described in clause 12.2 and any third-party materials.

12.4 Third-party software, fonts, images, plugins and other materials remain subject to their respective licence terms.

12.5 Until all amounts due have been paid, you may not publish, transfer, reproduce or commercially use unfinished designs or project materials except with our written permission.

Unless otherwise agreed in writing, you permit us to identify your business as a client and display the completed public website, your business name and representative screenshots in our portfolio, proposals and promotional materials. You may request that we stop future promotional use where you have a reasonable confidentiality concern.

14.1 We do not guarantee any particular search-engine position, website traffic level, number of enquiries, sales volume, advertising result or commercial outcome.

14.2 Search engines, advertising platforms and directory providers control their own algorithms, policies and approval processes and may change them at any time.

14.3 You are responsible for your advertising budget unless the proposal expressly states otherwise. Management fees do not include advertising spend.

Each party must keep the other party’s confidential business information secure and use it only for the agreement. This obligation does not apply to information that is public through no breach of the agreement, was already lawfully known, is received lawfully from another source or must be disclosed by law.

16.1 Each party will comply with applicable data-protection law in relation to personal data it handles under the agreement.

16.2 You are responsible for ensuring that your website has appropriate privacy information, cookie controls, consent wording and internal procedures for your use of personal data. We will implement agreed technical features but do not provide legal advice or guarantee that your business is legally compliant.

16.3 Where we process personal data solely on your behalf, the parties will enter into any additional data-processing terms reasonably required by law.

17.1 Either party may terminate the agreement by written notice if the other party commits a material breach and, where the breach can be remedied, fails to remedy it within 14 days after receiving written notice.

17.2 We may suspend services or terminate the agreement immediately if you fail to pay an overdue amount after notice, supply unlawful or infringing material, misuse our services, threaten or abuse our staff or contractors, or require us to act unlawfully or contrary to a platform’s rules.

17.3 Termination does not affect rights and liabilities that arose before termination. Clauses intended to continue, including those relating to payment, intellectual property, confidentiality and liability, will remain effective.

18.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

18.2 Subject to clause 18.1, we will not be liable for indirect or consequential loss or for loss of profit, revenue, anticipated savings, business opportunity, goodwill or data.

18.3 Subject to clause 18.1, our total aggregate liability arising from a project or agreement will not exceed the total fees paid or payable to us for the services giving rise to the claim.

18.4 We are not liable for loss caused by inaccurate instructions, unlawful or infringing client materials, client delay, unauthorised changes made by you or another provider, third-party services, failure to maintain backups after transfer, or events outside our reasonable control.

18.5 Each party must take reasonable steps to reduce any loss it suffers.

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including internet or utility failures, cyber incidents despite reasonable precautions, hosting-provider outages, industrial disputes, natural disasters, severe weather, epidemic, governmental action or failure of third-party platforms. We will notify you where reasonably possible and take reasonable steps to minimise disruption.

20.1 Routine project communications may be sent by email, telephone or agreed messaging services.

20.2 A formal notice under the agreement must be sent by email to the address shown in the proposal or to any replacement address notified in writing. A notice is treated as received on the next working day after sending, provided the sender does not receive a delivery-failure message.

21.1 Neither party may transfer the agreement without the other party’s written consent, except that we may transfer it as part of a genuine sale or reorganisation of our business.

21.2 The agreement does not create a partnership, joint venture, agency or employment relationship.

21.3 A delay in enforcing a right does not waive that right.

21.4 If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

21.5 No person other than you and us has any right to enforce the agreement under the Contracts (Rights of Third Parties) Act 1999.

21.6 These Terms and Conditions and the accepted proposal constitute the entire agreement relating to the services and replace previous discussions or correspondence about the same subject, except in cases of fraud or fraudulent misrepresentation.

The agreement and any non-contractual dispute arising from it are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction.

Questions about these Terms and Conditions should be sent to: